7 Dayswindow to request a return or replacement
3–7 Daysfor replacement processing after approval
7–14 Daysbusiness days for refund after inspection
₹500minimum gateway charge, may be deducted
1. Cancellation Policy
a. Before Dispatch
- Orders can be cancelled before they are shipped.
- Payment gateway or processing charges (minimum ₹500) may be deducted from the refund amount.
b. After Dispatch
- If the order is cancelled after dispatch, shipping charges (both forward & return) and gateway charges will be deducted from the refund.
2. Return & Replacement Policy
We offer a limited return/replacement policy based on product condition:
Eligible for Return (Within 7 Days)
- ✓Product is defective or not working properly
- ✓Product is damaged during delivery
- ✓Wrong product has been delivered
- ✓Missing accessories or items
Not Eligible for Return
- ✕Change of mind or wrong selection
- ✕Compatibility issues (e.g., not suitable for your use)
- ✕Minor scratches or cosmetic wear
- ✕Products damaged due to misuse
3. Return Conditions
To be eligible for return:
- Product must be in original condition with box, accessories, and invoice
- Product must not be physically damaged by the customer
- Same serial number/product must be returned
- Any personal data (in laptops/desktops) must be removed before return
Important: Improper packaging during return may lead to rejection.
4. Proof Requirement
- A proper unboxing video is required for any damage or wrong product claim
- Video must clearly show:
- Sealed package
- Opening process
- Issue with the product
Without proof, the request may be rejected.
5. Return Process
- Contact us through our Contact Us page / phone / email
- Do not send product without approval
- In some cases, a technician may inspect the product
Once approved:
- Replacement will be processed within 3–7 working days
6. Refund Policy
- Refund is applicable only in approved cases
- Refund will be processed within 7–14 business days after inspection
Deductions May Apply
- Shipping charges
- Payment gateway fees
- Handling/restocking charges (if applicable)
COD Orders: Refund will be transferred to your bank account.
7. Non-Returnable Items
- Physically damaged products (after delivery)
- Customized or specially ordered products
- Items without original packaging
8. Company Rights
Nain Computer Repair reserves the right to:
- Accept or reject any return request after inspection
- Deduct charges based on product condition
- Limit returns in case of misuse of policy
9. Policy Updates
We may update this policy at any time. Changes will be effective immediately after posting on the website.
10. Contact Information
For any queries or return requests, contact us:
At Nain Computer Repair, we always aim to provide the best service and support to our customers.
